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• Last Update 22 April 2024
• Posted By : Soulmates Team

At Soulmates Clothing, we strive to ensure your complete satisfaction with every purchase. To provide you with a seamless shopping experience, we offer a No Questions Asked 100% Free Return Policy under the following terms:

1. 1. Free Returns within 24 Hours
   
   • • No Questions Asked: If you are unsatisfied with your purchase for any reason, you can return it within 24 hours of delivery. There are no fees or courier charges for returns initiated within this period.
   • • How to Inform Us: Please inform us within 24 hours via our online help center or through our social media pages to initiate your return.
2. 2. Extended Return Window (3 Days)
   
   • • Returns Up to 3 Days: You can still return your order within 3 days of delivery. However, if the return is determined to be due to a customer’s error (e.g., ordering the wrong size by not referring to the size chart), you will be responsible for the courier charges.
   • • Refund Deductions: If you opt for a refund, the courier charge will be deducted from your refund amount.
3. 3. Replacement and Refund Options
   
   • • Replacement: If you choose a replacement, it will be processed as an exchange order. You can exchange your current order with the replacement upon delivery.
   • • Refunds: If you opt for a refund, the return is still free. Once the returned item is received and verified, the refund will be processed within 1-3 business days.
   • • Cash on Delivery and Bank Transfer Orders: Refunds will be issued after submitting your bank details via a link sent through SMS.
   • • Other Payment Methods: Refunds will be processed through the original payment provider. Once we issue the refund, the timing will depend on the payment provider (e.g., card payments may take 2-5 working days).
4. 4.Return Conditions
   
   • • Item Condition: Returns must be in the condition you received them, with all tags intact. Removing tags or any damages found may void your return.
   • • Sale Items: Items purchased on sale are not eligible for return under any circumstances.
5. 5. Policy Updates
   
   • • Right to Change: Soulmates Clothing reserves the right to modify this return policy and may discontinue the “Free Return Policy” at any time without prior notice.